When will I get my stuff?
Whitestone ships every day, Monday through Friday!

While we pick, pack and process your orders within the next business day, the delivery of your parcel also depends on the efficiency of the postal carrier.

If you have any issues receiving your parcel once the tracking information shows that the parcel is in the postal system, please contact your local post office.

We have no control over the delivery of the parcel.

Whitestone does not take liability for any lost packages once tracking information is available. If you have any issues with lost mail, please start a claim with your local post office.

Whitestone does not take liability for any lost packages due to wrong address information provided by the customer. If you enter the wrong address information during checkout, please email us at feedback@whitestonedome.com immediately. Our support team will do our best to fix the information, however, if the warehouse has already printed the postage, a refund and cancellation of the order may be required.

Return and Exchange policy FAQ

Frequently asked questions about returns, refunds, and exchanges.

How do I return?

• Visit our returns center
• Enter your order number and email address to start
• Follow the instructions and select the items you want to return
• Once your request is approved, you will get a confirmation email with shipping guidelines

What items are returnable? 

• Within 14 days from the date of receiving products
• In unused and resellable condition
• In the original packaging (unopened)

What items are non-refundable? 

The following items cannot be returned:

• Gift cards
• Discounted items (if applicable)

The item I received is damaged!

If the purchased product is faulty, reach out to us within 7 days of the delivered date.