KOMILY: Pocket Ruffled Strapless Maxi Dress – Gray

Shipping & Delivery:

We are so sorry that shipping delays have been inevitable during the epidemic. Due to the suspension of most international airlines and the long customs clearance process, the delivery time of your package will be much longer than expected.

Under the influence of the coronavirus, the airline industry has been hit hard. Most airlines announced that they would drastically reduce the flights and air cargo capacity. Over 90% of international flights have been or will be suspended.

Affected by local quarantine and customs clearance policies, the customs in most countries cannot process the clearance in time because of the limited manpower. Customs clearance is inefficient, and goods are stranded at the customs for much longer time than expected.

In the difficult air transportation conditions, we are still trying our best to find reliable airlines for our customers, contact the local customs to shorten clearance time. Please give us some more time.

At Komily, we value each and every single customer. As customer satisfaction is always our top priority, we offer various shipping options to suit every customer.

Refund & Return Policy:

At Komily, we’re committed to you. Our quality control teams will inspect your items prior to shipping to assure your satisfaction, and the quality is guaranteed.

How to return & refund

1.Request to refund or return:If due to our reasons, the goods received are damaged or not correct, please apply for return after-sales operation before the order is confirmed to receive the goods.The path “My”-“My Order”to find the order to be received, click the button to apply for a refund. After sales, submit the reason for the refund and attach the picture basis. We will process it for you within 1-3 working days

2.Return goods: The returned items should be sent back to our warehouse address mentioned in communication emails, not the company address in our site. The parcels sent to the wrong address will not be accepted. Returns will be processed within 7 days upon receipt of your package.

Notes

Refunds will get back to your account within 3-7 business days, depending on your bank or card issuers.

If something doesn’t meet your expectations, we’re committed to doing our best to find a solution. For questions, contact us: service@komily.com !