DELIVERY & SHIPPING

Delivery Time= Processing Time + Shipping Time

Processing time – It differs from product to product. It is requested 3-5 business days to handcraft if there are no special circumstances. Please refer to a more accurate processing time noted under the product page add-to-cart button.

Shipping time –  Many factors can affect transportation time. We make every effort to ship your product out as soon as possible within the time frame that is listed on each product page.

99 Day Returns/Exchange Policy

Getnamenecklace online shop does sell based on our excellent designs and proven reliability. So the quality is guaranteed. Also, we have a QA team to test your ordered products are functioning correctly before they are packed and sent to you. It is therefore imperative that you have seen all jewelry detailed described on our website before placing your order. Make sure that the spellings for names that need to be engraved are correct as well as the color, dimensions, and any other details regarding your order. The policy begins from the delivered date.

The following reasons are covered by FULL COVERAGE Return/Exchange Policy:

• If paints are chipping, Crystals fall off, Broken chain, etc, please notify us immediately via e-mails and you will receive either a refund of your purchase or an exchange within 99 days. (We will only exchange the item(s) for the same product, or for item(s) equal or lesser value.)
• If we sent the wrong order or item(s), you received any broken items, the personalized info is different from you provided to Getnamenecklace, or the quality of the products you received is defective, please notify us immediately via e-mails and you will receive either a refund of your purchase or an exchange within 15 days.