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Returns: 

Clients can request to return the order within 14 days of its receipt. From then on, they have 14 additional days to ship the item back. Returned orders have to be shipped by courier DHL. Items must not be used, worn or washed, and they must have security tag still attached. Furthermore, we will not accept nor refund items returned without brand labels, authenticity cards, dust bags and any other elements received the order. Accessories and shoes must be returned in their original brand box, which must not be damaged or used as the parcel to ship the order back. If the item received is faulty, customers have to advise our Customer service, that will require pictures showing the imperfection. Customers must return the merchandise using the order shipment box. The parcel must be properly sealed with tape. To request item return, the Customer must contact our Customer Service which will provide all the necessary documentation and instructions. The return shipment is free of charge. After receiving and checking return condition, a refund will be issued if the articles are as originally shipped. The refund will be directly credited to the credit card or to the account originally used for the payment. Refund times may vary depending on the credit card company. If customers will not comply with our return policy or the courier used is different from DHL, additional customs duties will be deducted from the total refund. genteroma.com will accept only returns coming from the same countries of the original order. The original order shipping costs and the bank commissions applied on the initial transaction will not be refunded. Refund will be made in the same currency as the original purchase. Losses due to exchange rate fluctuations will not be refunded.