All returns must be accompanied by a Return Authorization Number (RMA), processed by our fantastic Customer Service Department. Items returned without an RMA number, will not be processed.
We hope that you’re pleased with your new DaVinci product, however we do understand that you may need to return goods to us. Please note that if you purchased your DaVinci product through an authorized distributor, all sales are final, and you must contact their customer service for any returns. This return policy applies only to purchases made directly through davincivaporizer.com. If you find that your DaVinci product is faulty on arrival, then you are entitled to a replacement or a refund within 14 days from the date of purchase. If you wish to return a product for other reasoning, we will accept unused and unopened products within 14 days from the date of delivery with a 15% restocking fee. Shipping costs will not be reimbursed with any returns. Please contact us for returning guidelines. Custom designed vaporizer units are only entitled to a replacement or refund within 14 days of the date of delivery if proven to be faulty.
If your DaVinci product that was purchased from the davincivaporizer.com website becomes faulty after delivery, we strongly recommend that you contact us directly for a warranty replacement. This is often the quickest way to have a fault resolved. You can view our warranty policy here. Where any faulty goods are to be returned to us, then please contact us for returning guidelines.
If you discover that your DaVinci product purchased from the davincivaporizer.com website is visibly damaged on arrival, please contact us immediately with details of the damage. This will help us considerably in raising the matter with our appointed courier. Once the damaged goods have been received back into our warehouse, then we will replace them. All missing, incorrect and broken items must be reported within 72 hours of delivery. Once the damaged or incorrect goods have been received back into our warehouse, then we will replace them accordingly. Please contact us for returning guidelines.
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